We offer practical and agile field operation management with Field Service Management
FIELD SERVICES MANAGEMENT
Field Services Management Positivo S+: Tailor-made Support
Specialized service to optimize in-person, remote or hybrid operations.
OVERVIEW
Offer specialized technical assistance throughout Brazil and Latin America to your customers
Outsource your in-person support demands for maintenance, configuration, or equipment exchange.
With the Field Service Management services, your company can count on specialized field support with Algar Tech technicians throughout Brazil and Latin America.
locations served
countries served in Latin America
average user satisfaction
We operate across the entire field support value chain and offer your company geographic coverage that includes Brazil and Latin America with qualified technicians.
WHAT WE DO
Get to know the Field Service Management, the smart solution for your field operations
We support your company in providing support services, installation, configuration, or questions about:
- Computers and Notebooks with Windows, Linux, or Mac OS;
- Smartphones and Tablets with Android, iOS, or Windows Mobile;
- Printers;
- Routers and WIFI repeaters;
- Antivirus;
- POS and other specific equipment.
By outsourcing your demands to Positivo S+, you get support throughout Brazil and Latin America and also count on global strategic partners.
HOW WE MAKE IT HAPPEN
How we work to ensure the security of your company
Flexible operating model
Geographical scope
Low turnover
Expertise in relationships with global partners
Contractual longevity
Specialized and certified teams
BENEFITS
What Field Service Management delivers for your business
- 1148 locations served.
- Presence in Brazil and Latin America.
- More than 90 clients served.
- SLAs and profiles as needed.
- Own technicians plus strategic partners.
For your business
- In-person, remote, dedicated or shared technical assistance
- Strategic alliances with partners for geographical coverage throughout the national territory and Latin America.
- +96,000 supported assets
- Own methodology to provide operational efficiency
- Operational Intelligence with Centralized Management of partners and field technicians
- Technologies for service efficiency (smartlockers, parts as a service, HaaS etc)
For your client
- Personalized service processes (VIP, Hands&Eyes, Asset Management etc)
- 90%* user satisfaction
- Specialization in various industries and segments
*average
AREAS OF OPERATION
Count on our own network and strategic alliance for geographical coverage
Service by dedicated and shared own technicians or via partners
- Brazil
- Argentina
- Colombia
- Mexico
Service via partners
- Bolivia
- Chile
- Costa Rica
- El Salvador
- Ecuador
- Guatemala
- Honduras
- Nicaragua
- Panama
- Paraguay
- Peru
- Puerto Rico
- Dominican Republic
- Trinidad and Tobago
- Uruguay
- Venezuela
TESTIMONIALS
What our clients say
Positivo S+ is a reference and has a very qualified and refined standard of recruitment and service. The services are delivered with a very high level of quality, always proactive and committed to the team’s demands. Congratulations!
Company in the tourism sector
Team attentive to KPIs, proposing new solutions, contacting the client and supporting the company’s needs.
Company in the logistics sector
Quality of service, organization, commitment of the technical team and managers.
Company in the pulp and paper sector
Together we can drive the success of your business
Speak with our experts and discover how our MSP services can change your business.
Click the button below, fill out the form, and wait for our contact!
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24/7 observability and automation with specialized support for your technological environment.
