Ensure the best experience for your employees with Positivo S+ Intuitive Service Desk
INTUITIVE SERVICE DESK
Intuitive Service Desk Positivo S+: Innovation for the Workplace
Combining Generative AI, automations and curation to transform your experience.
OVERVIEW
Greater efficiency in service, more productivity for the team, and less time spent on support
If your company needs to improve first-contact resolution, reduce costs, increase user productivity, and enhance the technical support experience, Intuitive Service Desk (ISD) is the perfect solution for your business.
Through automation, you can ensure greater service efficiency, less time spent on support, and increased team productivity. Discover our ISD solution and maximize your employees’ productivity;
user satisfaction
user retention
With relevant automations, such as self-service through Estella, our virtual analyst, you ensure more efficient service, less time spent on support, and free up your team to focus on higher-value deliveries to the business.
WHAT WE DO
How we increase your employees' productivity with Intuitive Service Desk
A password reset that would have taken around 6 minutes with a traditional service, is now done in about 1 minute with Estella, our virtual analyst.
In addition to solving tasks such as password resets, Estella provides access releases, folder and printer mapping, integrates with various tools in your environment, and can also work in any areas of your company, such as HR, Sales, Legal, and others. And for all support requests, Estella automatically registers a ticket in your ITSM.
How we increase your employees' productivity with Intuitive Service Desk
We have a multidisciplinary curation team, focused on User Experience that leverages the results generated by Artificial Intelligence. This way, we provide organic growth in Digital Operation, identifying and addressing triggers of dissatisfaction while working on possible automations and improvements in Estella integrations.
This results in a constant evolution of automatic resolution and digital retention.
Service design
A focus on the experience generated for users.
SD Operation
A vision of the services that can be integrated with Estella.
Customer
Support, decision-making, and business vision.
Curation
A focus on the constant enrichment of knowledge.
ESTELLA
Hello, I'm Estella, the virtual analyst from Algar Tech's Intuitive Service Desk!
To offer the best technical support experience with fast and intuitive service and intuitive, I can work with generative artificial intelligence, I’m multichannel and work on channels such as Teams, Whatsapp, Telegram and Workplace.
My mission is to help your users solve various tasks, and if I can’t resolve the request, I can transfer it to the team of humans who work with me.
And speaking of teams, I work with curators, prompt engineers, developers and service designers who help enrich my knowledge and teach me how to talk to you as naturally as possible! I also speak three languages: Portuguese, English, and Spanish.
+60,000 users served
+450,000 interactions
+93% user satisfaction
+83% first-contact resolutions
HOW WE MAKE IT HAPPEN
ISD delivers a service composed of processes, people, and technologies
We are leaders in Digital Service Desk and Workplace Support Services, according to the ISG Provider Lens 2022.
People
Processes
Technologies
BENEFITS
What Positivo S+ ISD delivers for your business
The best technical support experience through fast and intuitive resolution.
With Intuitive Service Desk, your customer chooses where they want to be served, and can continue a conversation started on one channel on any other.
All channels. The same service. The best experience.
For your business
- Custom Service plans according to your company’s demand.
- Operationalization within two weeks.
- Simple and fast integration through APIs.
For your IT team
Optimized support time.
- Up to 35%* of total calls digitized.
- Up to 70%* of support resolved without human interaction.
- Over 60,000 users served in digital channels.
*average
For the user
More convenience and convenience in technical service.
- Technical support available anywhere and at any time.
- User satisfaction rate above 95%*.
- User Experience and Service Design.
*average
SERVICE PLANS
We have the ideal plan for your business
Bronze
Digital platform for customers who only want digitization through FAQs.
Silver
Enables automation, integration with ITSM tools, and FAQs with cognition.
Gold
This enables the deployment of various features and automations, integrations with ITSM tools and legacy systems.
Diamond
Explore the full potential of Estella’s Artificial Intelligence in the complete version. Count on diverse features and automations and integrations with ITSM.
TESTIMONIALS
What our clients say
Positivo S+ is a reference and has a very qualified and refined standard of recruitment and service. The services are delivered with a very high level of quality, always proactive and committed to the team’s demands. Congratulations!
Company in the tourism sector
Team attentive to KPIs, proposing new solutions, contacting the client and supporting the company’s needs.
Company in the logistics sector
Quality of service, organization, commitment of the technical team and managers.
Company in the pulp and paper sector
Together we can drive the success of your business
Speak with our experts and discover how our MSP services can change your business.
Click the button below, fill out the form, and wait for our contact!
Discover more Positivo S+ solutions to improve the productivity of your technological environment:
IT Infrastructure Services
24/7 observability and automation with specialized support for your technological environment.
