Ensure your business's availability with IT resource monitoring, security, and management
IT Infra & Cloud Management
Take your IT infrastructure to a new level.
Deixe a complexidade do gerenciamento conosco e reduza incidentes, minimize paradas e garanta o desempenho da sua infraestrutura.
Ganhe em performance, espaço ilimitado, otimização de custos e facilidade para escalar o seu negócio.
OVERVIEW
Garantimos a máxima disponibilidade dos seus serviços de tecnologia e a continuidade do seu negócio em um ambiente seguro e flexível, sem investir muito.
Gerenciamos requisitos, aplicamos tecnologia adequada e coordenamos mudanças para minimizar riscos, garantindo um ambiente estável e eficiente. Com o IT Infra & Cloud Management oferecemos serviços de monitoramento, segurança e gerenciamento dos recursos de TI, garantindo alta disponibilidade e custos adequados, a identificação e controle de dados sensíveis, a atualização contínua de recursos de segurança, e muito mais.
de lucratividade após migração para nuvem
reduction in abandoned transactions due to service interruption
certified and skilled professionals
physical and virtual hosts managed
With expertise in continuous operations and effective management with continuous delivery of IT services, we optimize costs while maintaining high performance, maximizing business scalability and availability.
BENEFITS
O que a IT Infra & Cloud Management da Positivo S+ entrega para seu negócio
Scalability
Availability
Accuracy
Continuity
WHAT WE DO
IT Infra & Cloud Management: gestão inteligente da sua infra de TI.
On-premises, em nuvem ou híbrido. Contamos com três frentes de atuação.
Environment Management
We operate by managing capacity and availability requirements, designing and implementing infrastructure solutions, and developing modeling to support the identification of corrective actions. We present proposals and apply fine-tuning and the most appropriate technology for each case.
What we deliver:
- Problem management;
- Root cause identification and definitive solution;
- Availability and capacity plan;
- Business continuity; DR.
Distinctive features
- Specialized and multidisciplinary consulting in high-technical complexity projects.
- Proposal and application of fine-tuning and the most appropriate technology for the environment and business.
- Agility and accuracy in sizing estimation.
Benefits
Increased user and IT productivity due to intelligent interruption scheduling.
Maior capacidade de absorver um grande volume e mudanças.
Support for problem management and availability management processes.
Advanced support
We operate by investigating, diagnosing, and solving incidents. We identify workarounds for incidents without prior solutions. We respond to service requests that require authorization or advanced technical analysis, resolving medium and high complexity incidents as quickly as possible, and performing high complexity routines. All of this promotes the development of the Service Desk’s knowledge base.
What we deliver:
- Crisis management;
- Incident management;
- Advanced technical analysis;
- Multidisciplinary team (security and networks, operating systems, database, middleware, virtualization, SAP basis, etc).
Distinctive features
- Ongoing training for other support levels on the application of solutions and configurations in the environment.
- Multidisciplinary technical skills available and shared among operations.
Benefits
Effective resolution based on the collection and evaluation of configuration details of supported ICs.
Development of automations for the release of new solutions in the production environment.
Maximization of the Service Desk’s FCR (First Call Resolution).
Project management
We operate by managing and coordinating all changes in IT infrastructure. After assessing the impact of changes and improvements, in order to minimize risks, we coordinate the approval or rejection and scheduling of changes. We conduct post-implementation testing activities and apply continuous Agile/DevOps methods.
What we deliver:
- Projects;
- Release;
- RDM (Request for Deployment Management);
- Advisory.
Distinctive features
- In-depth and accurate assessment of the cost, risk, and impacts of changes in the IT environment.
- Transparency and communication about changes in the environment, relating IT to the business vision, ensuring the business’s perception by IT teams.
Benefits
Increased user and IT productivity due to intelligent interruption scheduling.
Greater ability to absorb a large volume of changes.
Support for problem management and availability management processes.
DISTINCTIVE FEATURES
We help your company reach its full potentia
Our Cloud Management solution is designed to help companies achieve the maximum potential of their cloud infrastructure.
Combining advanced technology and specialized expertise, we offer a comprehensive approach to optimize resources, control costs, and automate processes in cloud environments.
Centralized Management - ACloud Porta
Through our ACloud Portal, we offer centralized and simplified management of all aspects of your technology environment
Non-stop operations expertise
We have extensive experience in dealing with mission-critical scenarios for large clients in both the private and public sectors.
24 x 7 operations
We are always available to monitor, manage, and resolve any issues related to your infrastructure and critical services.
Count on our portal for a unified view of your company's environment.
Positivo S+ provides, through the ACloud Portal, information such as service SLAs, monitoring, and estimated costs of your AWS cloud infrastructure.
Our platform allows:
Opening tickets
Our team will be ready to resolve your issues quickly and effectively, ensuring minimal impact on your operations.
Dashboards
Access essential metrics to monitor performance, identify potential bottlenecks, and make informed decisions.
Cost reduction insights
Discover opportunities to optimize your IT costs. Our portal provides valuable insights and personalized recommendations to reduce unnecessary expenses and improve financial efficiency.
Monitoring of infrastructure costs and contracted service plans
Gain full visibility and control over costs related to your infrastructure and contracted service plans.
Security best practices insights
Receive relevant insights and specialized recommendations to strengthen the security of your IT environment and prevent cyber threats.
DEPOIMENTOS
O que dizem nossos clientes
A empresa Positivo S+ é referência e tem um padrão muito qualificado e refinado de recrutamento e também de atendimento. Os serviços são entregues com altíssimo grau de qualidade, sempre proativos e compromissados com as demandas da equipe.Parabéns!
Empresa do setor de turismo
Time atento aos KPIs, propondo novas soluções, entrando em contato com o cliente e apoiando nas necessidades da Empresa.
Empresa do setor de logística
Qualidade do serviço prestado, organização, comprometimento da equipe técnica e dos gestores.
Empresa do setor de papel e celulose
AWS PARTNERSHIP
To ensure a more secure and flexible cloud environment, we are AWS Partners
Since 2017, together with Amazon, we make things happen and deliver results to companies like yours.
In addition, we have highly qualified and specialized professionals trained by AWS, and we have the Amazon quality seal.
