{"id":7182,"date":"2026-02-20T10:28:19","date_gmt":"2026-02-20T13:28:19","guid":{"rendered":"https:\/\/www.positivosmais.com\/digital-workplace-v2\/end-user-support\/"},"modified":"2026-03-27T10:21:27","modified_gmt":"2026-03-27T13:21:27","slug":"end-user-support","status":"publish","type":"page","link":"https:\/\/www.positivosmais.com\/en\/digital-workplace\/end-user-support\/","title":{"rendered":"End-user Support"},"content":{"rendered":"\t\t
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Support that gives you back time.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Intelligent, intuitive, and people-centered.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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End-user Support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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End-user Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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An approach designed to support people, protect productivity, and ensure a seamless, reliable, and uninterrupted work experience.<\/p>

Powered by artificial intelligence and automation<\/strong>, it anticipates problems, reduces daily impacts, and keeps work flowing smoothly, even in complex and distributed environments.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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We provide peace of mind and time so people can focus on what really matters.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We connect each user to their best performance by eliminating technological barriers, reducing time spent on incidents, and ensuring the right tools are available at the right time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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At the heart of the experience, maAIs\u2122 for the Digital Workplace<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Our user support is enabled by mAIs\u2122<\/strong>, Modular AI Suite, Positivo S+’s AI framework for the Digital Workplace.<\/p>

In practice, mAIs\u2122 acts as the brain of the support system, anticipating demands, automating resolutions, enabling integrations, and offering intuitive experiences to the end user.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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AI in support: what the market is already pointing to.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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According to Gartner, by 2027, generative AI tools will be able to automatically solve a significant portion of support problems, reducing the need for human intervention and increasing operational efficiency.<\/p>

Gartner, 2024, via IT Forum<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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How can we help?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Intuitive Service Desk<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The Intuitive Service Desk transforms the interaction between users and support into a simple and efficient experience.<\/p>

Using artificial intelligence and automation, it anticipates demands, resolves requests quickly and intuitively, and significantly reduces work interruptions.<\/p>

For employees, this means greater agility, predictability, and experience, preventing simple incidents from becoming significant business impacts.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Field Service Management<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Field Service Management ensures that field support keeps pace with the actual workload, regardless of the model: remote, on-site, or hybrid.<\/p>

With coordinated service and well-defined processes, our team of field technicians guarantees consistent resolutions, operational continuity, and quality with reach throughout Brazil and Latin America.<\/p>

For IT, this translates into greater control over field activities, better resource allocation, and standardization of the user experience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Hands & Eyes<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Hands & Eyes acts as an on-site extension of specialized IT teams.<\/p>

Field technicians are guided in real time by remote experts, combining the agility of local presence with the precision of superior technical intelligence. This approach ensures that critical interventions are validated with maximum quality, promoting operational continuity.<\/p>

It’s the physical presence of Positivo S+, driven by intelligence, to keep your Digital Workplace always in motion.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Lockers<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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In the Digital Workplace, every touchpoint matters. The locker transforms one of them into an experience.<\/p>

It allows for the autonomous, secure, and agile delivery and exchange of equipment. It adds convenience by enabling both technicians and employees to interact asynchronously, ensuring continuity of work.<\/p>

Integrated with End-User Support, Field Services, and mAIs\u2122, the locker is part of a smart and connected operation that improves the employee experience and increases IT efficiency.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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We care for people by integrating artificial intelligence and operational excellence, strengthening productivity, trust, and business performance, creating a solid foundation for companies to move forward safely in increasingly digital and distributed environments.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tTalk to a specialist<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Support that gives you back time. Intelligent, intuitive, and people-centered. End-user Support An approach designed to support people, protect productivity, and ensure a seamless, reliable, and uninterrupted work experience. Powered by artificial intelligence and automation, it anticipates problems, reduces daily impacts, and keeps work flowing smoothly, even in complex and distributed environments. We provide peace […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":7154,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7182","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.positivosmais.com\/en\/wp-json\/wp\/v2\/pages\/7182","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.positivosmais.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.positivosmais.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.positivosmais.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.positivosmais.com\/en\/wp-json\/wp\/v2\/comments?post=7182"}],"version-history":[{"count":7,"href":"https:\/\/www.positivosmais.com\/en\/wp-json\/wp\/v2\/pages\/7182\/revisions"}],"predecessor-version":[{"id":7515,"href":"https:\/\/www.positivosmais.com\/en\/wp-json\/wp\/v2\/pages\/7182\/revisions\/7515"}],"up":[{"embeddable":true,"href":"https:\/\/www.positivosmais.com\/en\/wp-json\/wp\/v2\/pages\/7154"}],"wp:attachment":[{"href":"https:\/\/www.positivosmais.com\/en\/wp-json\/wp\/v2\/media?parent=7182"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}