Manage your company's IT infrastructure efficiently and agilely with Infrastructure Management Positivo S+
IT INFRASTRUCTURE MANAGEMENT
Proactive Administration for your IT
Reduce incidents, minimize downtime and guarantee the performance of your business.
OVERVIEW
We guarantee the maximum availability of your technology services
We manage requirements, apply appropriate technology, and coordinate changes to minimize risks, ensuring a stable and efficient environment.
certified and skilled professionals
physical and virtual hosts managed
The idea is simple: we promote continuous improvement through knowledge and root cause identification. We help you correct errors in processes and discover and resolve operational deficiencies through intelligent and integrated monitoring tools.
BENEFITS
What Positivo S+ Infrastructure Management delivers to your business
Scalability
Availability
Accuracy
Continuity
BENEFITS
Infrastructure Management:
intelligent management of your IT infrastructure
Infrastructure Management Positivo S+ has 3 areas of activity:
Environment Management
We operate by managing capacity and availability requirements, designing and implementing infrastructure solutions, and developing modeling to support the identification of corrective actions. We present proposals and apply fine-tuning and the most appropriate technology for each case.
What we deliver:
- Problem management;
- Root cause identification and definitive solution;
- Availability and capacity plan;
- Business continuity; DR.
Distinctive features
- Specialized and multidisciplinary consulting in high-technical complexity projects.
- Proposal and application of fine-tuning and the most appropriate technology for the environment and business.
- Agility and accuracy in sizing estimation.
Benefits
Guarantee of alignment between customer requirements and capacity and availability.
Capacity and availability plans to make more informed decisions about IT investments.
Reduction of up to 25% in the volume of high-complexity incidents, and up to 35% in the response time to critical incidents.
Advanced support
We operate by investigating, diagnosing, and solving incidents. We identify workarounds for incidents without prior solutions. We respond to service requests that require authorization or advanced technical analysis, resolving medium and high complexity incidents as quickly as possible, and performing high complexity routines. All of this promotes the development of the Service Desk’s knowledge base.
What we deliver:
- Crisis management;
- Incident management;
- Advanced technical analysis;
- Multidisciplinary team (security and networks, operating systems, database, middleware, virtualization, SAP basis, etc).
Distinctive features
- Ongoing training for other support levels on the application of solutions and configurations in the environment.
- Multidisciplinary technical skills available and shared among operations.
Benefits
Effective resolution based on the collection and evaluation of configuration details of supported ICs.
Development of automations for the release of new solutions in the production environment.
Maximization of the Service Desk’s FCR (First Call Resolution).
Project management
We operate by managing and coordinating all changes in IT infrastructure. After assessing the impact of changes and improvements, in order to minimize risks, we coordinate the approval or rejection and scheduling of changes. We conduct post-implementation testing activities and apply continuous Agile/DevOps methods.
What we deliver:
- Projects;
- Release;
- RDM (Request for Deployment Management);
- Advisory.
Distinctive features
- In-depth and accurate assessment of the cost, risk, and impacts of changes in the IT environment.
- Transparency and communication about changes in the environment, relating IT to the business vision, ensuring the business’s perception by IT teams.
Benefits
Increased user and IT productivity due to intelligent interruption scheduling.
Greater ability to absorb a large volume of changes.
Support for problem management and availability management processes.
TESTIMONIALS
What our clients say
Positivo S+ is a reference and has a very qualified and refined standard of recruitment and service. The services are delivered with a very high level of quality, always proactive and committed to the team’s demands. Congratulations!
Company in the tourism sector
Team attentive to KPIs, proposing new solutions, contacting the client and supporting the company’s needs.
Company in the logistics sector
Quality of service, organization, commitment of the technical team and managers.
Company in the pulp and paper sector
Together we can drive the success of your business
Speak with our experts and discover how our MSP services can change your business.
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Discover more Positivo S+ solutions to improve the productivity of your technological environment:
IT Infrastructure Services
24/7 observability and automation with specialized support for your technological environment.
