Optimize and Manage Your Systems with AMS from Positivo S+
APPLICATION MAINTENANCE AND SUPPORT
Process and methodological services for the maintenance, improvement, and management of web and mobile information systems.
Overview
Maintain and improve the management of your information systems
AMS (Application Maintenance and Support) offers robust methodologies to maintain, enhance, and manage web and mobile applications.
This service includes:
Development & Integration
Testing & Maintenance
24/7 Support & Monitoring
Security Backup & Recovery
of daily automated productivity, optimizing processes by 75+ hours per month
of the automated life cycle of pathologies through digital tools.
Through constant monitoring, user feedback, and the synergy created with support areas, many incidents can be prevented, even before service outages occur.
HOW WE MAKE IT HAPPEN
Our Process
Our AMS support process aims to present a standard incident and request support model for handling demands from site functional leaders, aligned with business strategies.
In order to have a methodology that provides monitoring and control, it is necessary to create a ticket in the ITSM tool or receive an email from the Client, which must be assigned to the AMS. In the event of a critical incident, our AMS support team can be contacted by phone, provided that a ticket has been created for the incident by the user, or an email has been sent by the responsible person and/or functional leader designated by the Client.
Incident Registration
Clients can report incidents via phone or email. A unique tracking number (AMS ticket) ensures every issue is properly logged and addressed.
Analysis & Resolution
Our AMS specialists analyze the request and implement the necessary solution.
Clear Communication
Functional Leaders are key contacts between AMS and end-users, ensuring seamless updates and approvals.
Service Coverage
Remote support, Monday to Friday, 08:00 – 17:30 (Colombia business hours).
SLA agreements tailored to your business needs.
Fast Onboarding: Service activation within 10 business days.
Benefits
How we help improve your business
Change Management
Adaptation Management
Preventive Developments
Corrective Developments
Differentials
What our solution brings to your business
Our solution follows best practices for development, requirements gathering, and quality assurance.
Intelligence
Efficiency
Results
TESTIMONIALS
What our clients say
Positivo S+ is a reference and has a very qualified and refined standard of recruitment and service. The services are delivered with a very high level of quality, always proactive and committed to the team’s demands. Congratulations!
Company in the tourism sector
Team attentive to KPIs, proposing new solutions, contacting the client and supporting the company’s needs.
Company in the logistics sector
Quality of service, organization, commitment of the technical team and managers.
Company in the pulp and paper sector
Together we can drive the success of your business
Speak with our experts and discover how our MSP services can change your business.
Click the button below, fill out the form, and wait for our contact!
Discover more Positivo S+ solutions to improve the productivity of your technological environment:
IT Infrastructure Services
24/7 observability and automation with specialized support for your technological environment.
