Ensure the best experience for your employees with Positivo S+ Intuitive Service Desk
INTUITIVE SERVICE DESK
Intuitive Service Desk Positivo S+: A experiência digital que devolve tempo
Abordagem Human-AI Collaborative que combina o poder da IA com a sensibilidade humana para entregar um suporte que realmente entende o contexto e acolhe o colaborador.
OVERVIEW
Greater efficiency in service, more productivity for the team, and less time spent on support
If your company needs to improve first-contact resolution, reduce costs, increase user productivity, and enhance the technical support experience, Intuitive Service Desk (ISD) is the perfect solution for your business.
De forma automatizada, é possível garantir mais eficiência no atendimento, menos tempo gasto no suporte e mais produtividade da equipe. Conheça a nossa solução e maximize a produtividade dos seus colaboradores.
user satisfaction
user retention
A mAIs™ é o catalisador de inteligência que impulsiona o Intuitive Service Desk e dá vida à Estella, nossa assistente virtual, transformando a tecnologia em um aliado invisível no dia a dia da sua empresa. É assim que integramos sistemas e orquestramos automações que resolvem chamados instantaneamente, garantindo que sua equipe nunca perca o ritmo de trabalho.
Artificial Intelligence driving the Digital Workplace
Positivo S+’s Modular AI Suite, mAIs™, is the engine that transforms the Digital Workplace into a smarter, more efficient, and human experience. Based on a Human-AI Collaborative approach, it integrates automation, data, and human sensitivity to generate real impact on the daily operations of organizations.
In the Intuitive Service Desk, mAIs™ acts as the intelligence layer that enables digital support, automates resolutions, and seamlessly connects solutions. It enhances the employee experience by reducing friction, accelerating responses, and freeing up IT teams for more strategic activities.
By amplifying human skills and intelligently integrating services, mAIs™ increases productivity, engagement, and business continuity. It’s Artificial Intelligence applied with purpose, transforming support into an intuitive experience and the Digital Workplace into a future-proof environment.
WHAT WE DO
How we increase your employees' productivity with Intuitive Service Desk
A password reset that would have taken around 6 minutes with a traditional service, is now done in about 1 minute with Estella, our virtual analyst.
In addition to solving tasks such as password resets, Estella provides access releases, folder and printer mapping, integrates with various tools in your environment, and can also work in any areas of your company, such as HR, Sales, Legal, and others. And for all support requests, Estella automatically registers a ticket in your ITSM.
We have a multidisciplinary curation team, focused on User Experience that leverages the results generated by Artificial Intelligence. This way, we provide organic growth in Digital Operation, identifying and addressing triggers of dissatisfaction while working on possible automations and improvements in Estella integrations.
This results in a constant evolution of automatic resolution and digital retention.
mAIs™
Integrações fluídas, inteligência artificial e automações.
Curadoria Humana
Olhar centrado na experiência digital dos colaboradores.
Parceiro de Negócio
Foco em mapear novas capacidades e automações relevantes para o negócio.
Customer
Apoio, tomada de decisão e visão de negócio.
ESTELLA
Hello, I'm Estella, the virtual analyst from Algar Tech's Intuitive Service Desk!
To offer the best technical support experience with fast and intuitive service and intuitive, I can work with generative artificial intelligence, I’m multichannel and work on channels such as Teams, Whatsapp, Telegram and Workplace.
My mission is to help your users solve various tasks, and if I can’t resolve the request, I can transfer it to the team of humans who work with me.
And speaking of teams, I work with curators, prompt engineers, developers and service designers who help enrich my knowledge and teach me how to talk to you as naturally as possible! I also speak three languages: Portuguese, English, and Spanish.
+116k users served
+475k interactions
+83% user satisfaction
+76% first-contact resolutions
HOW WE MAKE IT HAPPEN
O Intuitive Service Desk entrega um serviço composto por processos, pessoas e tecnologias
We are leaders in Digital Service Desk and Workplace Support Services, according to the ISG Provider Lens 2022.
People
Processes
Technologies
BENEFITS
O que o Intuitive Service Desk da Positivo S+ entrega para o seu negócio.
The best technical support experience through fast and intuitive resolution.
With Intuitive Service Desk, your customer chooses where they want to be served, and can continue a conversation started on one channel on any other.
All channels. The same service. The best experience.
For your business
- Custom Service plans according to your company’s demand.
- Operationalization within two weeks.
- Simple and fast integration through APIs.
For your IT team
Optimized support time.
- Up to 35%* of total calls digitized.
- Up to 70%* of support resolved without human interaction.
- Over 60,000 users served in digital channels.
*average
For the user
More convenience and convenience in technical service.
- Technical support available anywhere and at any time.
- User satisfaction rate above 95%*.
- User Experience and Service Design.
*average
SERVICE PLANS
We have the ideal plan for your business
Bronze
Digital platform for customers who only want digitization through FAQs.
Silver
Enables automation, integration with ITSM tools, and FAQs with cognition.
Gold
This enables the deployment of various features and automations, integrations with ITSM tools and legacy systems.
Diamond
Explore the full potential of Estella’s Artificial Intelligence in the complete version. Count on diverse features and automations and integrations with ITSM.
TESTIMONIALS
What our clients say
Positivo S+ is a reference and has a very qualified and refined standard of recruitment and service. The services are delivered with a very high level of quality, always proactive and committed to the team’s demands. Congratulations!
Company in the tourism sector
Team attentive to KPIs, proposing new solutions, contacting the client and supporting the company’s needs.
Company in the logistics sector
Quality of service, organization, commitment of the technical team and managers.
Company in the pulp and paper sector
Together we can drive the success of your business
Speak with our experts and discover how our MSP services can change your business.
Click the button below, fill out the form, and wait for our contact!
Discover more Positivo S+ solutions to improve the productivity of your technological environment:
IT Infrastructure Services
24/7 observability and automation with specialized support for your technological environment.
