Digital friction transformed into a competitive advantage through managing the digital experience of employees.
DEX Management
DEX Management
Strategic management of the employee’s digital experience that supports productivity and engagement.
With each technological interruption, employees lose more than just time; they lose the mental rhythm that sustains high performance.
The impact is measurable: it is estimated that 80 hours of work are wasted per employee annually due to IT-related problems, representing a loss of R$ 2.4 million per year in a company with 1,000 employees.
In a hybrid work environment, technology, more than ever, must be an invisible rail that sustains productivity, eliminating the micro-problems that drain team energy and break the continuity of tasks.
Therefore, applying DEX Management is essential to place the employee experience at the center of strategic decisions, transforming the digital environment into a facilitator of daily work.
Positivo S+’s Digital Employee Experience Management (DEX), integrated with our mAIs™ framework, goes beyond traditional monitoring.
It delivers real-time visibility into employees’ digital journey, transforming device, application, and user sentiment data into preventative actions that eliminate problems before they impact productivity.
We work to create a digital environment so fluid that your team doesn’t even realize it exists; they only feel the results: a more fluid experience that strengthens productivity and deepens the relationship between people and technology.
Gartner predicts that by 2026, 50% of digital workforce leaders will adopt DEX strategies.
(up from 30% in 2024).
Gartner, Takeaways from London’s Gartner Digital Workplace Summit 2025, 2025
DEX and mAIs ™ - Modular AI Suite
Our proprietary AI platform powers the digital experience of employees by integrating three layers of intelligence to deliver real-time visibility and action.
Holistic and Contextual Monitoring
It continuously captures data from hardware (inventory, CPU performance, memory, disk, and asset lifecycle), software (inventory, usage measurement, licensing, and remote management), and people (sentiment data and organizational context).
Predictive Analytics with Generative AI and Machine Learning
We apply advanced analytics and machine learning to identify patterns, predict failures, and automatically generate preventive and corrective recommendations.
Experience Scores and Proactive Management
We consolidate all the intelligence into digital experience scores that allow for effective prioritization and intervention before problems impact the business.
Benefits of good DEX management
- Prioritizing and optimizing investments is no longer intuitive but evidence-based.
- Employee satisfaction across multiple generations throughout their digital journey.
- Reduced operational costs, with fewer errors and less rework.
- Fewer support tickets and greater efficiency.
- More fluid collaboration between teams.
- Engagement strengthened by positive digital experiences.
Transform the digital environment into a competitive advantage.
Productivity with fewer interruptions, supported by automation, continuous monitoring, and failure prevention.
More engaged and satisfied employees, with digital experiences that directly impact performance and motivation.
Reduced operational costs, with fewer tickets, less rework, and better use of team time.
More efficient and intelligent support, driven by data and automation.
